Terms of use

We welcome you to the AH Winkle platform and thank you for choosing us to be your partner in success. We would like to note here the applicable terms and conditions for your use of the AH Winkle platform and everything related to the working mechanism and use of the platform.

Your use of the AH Winkle platform, whether you are a consumer, a merchant or otherwise, you must follow the terms attached below when you register on the platform, and this means that you agree to them. This guarantees the use of the Platform’s website and application. This Agreement is effective once you accept it and register on the Platform.

Introduction and definitions

AH Winkle is a company that provides services related to electronic commerce in the Arab Republic of Egypt, and this includes the website and the application.• The merchant is the person who registers on a platform in order to build an online store, and this includes any person who uses a platform for his business.• The store, which is the store that is used by the merchant on the platform and through which the commercial activity is carried out.• The consumer, which is any person who uses the stores by purchasing or dealing with services through the platform.• Agreement and means the rules and conditions used in the platform that apply to the store, the merchant and the consumer.• Service provider, which is the services provided by the platform and in partnership with any third party.Legal eligibility of the merchant• The merchant must be legally qualified and at least 18 years old.• The merchant who is less than 18 years old is excluded if he proves his ownership of the business.• The merchant must acknowledge his eligibility to manage the store.• If a person is registered as a company or another party, he must prove his legal capacity to do business.• In case of violation of this section of the agreement, the merchant bears the consequences of the violation, as we at AH Winkle have no connection with commercial transactions and we are entitled to claim compensation for damages that may be a result of this violation.The quality of commitment to the platform• The role of the platform is as a provider of services for building an online store, which means that our commitment is only to build an online store and help the merchant provide his services to the customer by creating an account on AH Winkle.The platform provides other services related to electronic commerce, including marketing and guidance to the store owner, and they are in return for a fee to be agreed upon• There is no obligation on the part of the platform with regard to buying and selling operations to the public, and our role on the platform ends when the process of assisting the merchant in creating his account on AH Winkle.• The platform is not responsible for commercial transactions between the merchant and the consumer.• The platform has nothing to do with transactions between the merchant and third-party service providers.• The platform’s mission ends when providing the service of building his electronic account and is not related to any other transaction.Rules for building an online store• Every person who proves his eligibility to build an online store has the right to build an online store.• The store must be in violation of the laws and regulations in the Arab Republic of Egypt, and the merchant is obligated to clarify the quality of the work he does.• The platform disclaims responsibility for any store that violates the laws in force in the Arab Republic of Egypt, and we have the right to reject any activity or store that violates these laws.• The store must not be in violation of the terms of the usage agreement.• No person has the right to use the platform in the event that his membership or store is canceled according to court orders or rulings.• In the event that you are registered as a company or institution, this party must comply with all provisions.All merchants must comply with all applicable laws to regulate electronic commerce and the system of information crimes, investment and electronic transactions.• In the event that the merchant applying for the application is an individual, he must be committed to verifying the conditions required by the official authorities and submitting them, and he must acknowledge compliance with these requirements and his legal responsibility before all Egyptian government agencies• In the event that the applicant represents an institution or a company, he must provide us on Minasa with all the details and information that proves this.Obligations to register and create accounts• If you register on the platform and join our family, you are required to disclose some information and choose a user name and password in order to use it to enter and access the services of the platform. Work will be done to ensure the activity of your account, and after confirming that and activating your account, you will become a user and you will be able to access and enjoy the services of the platform. Accordingly, you have agreed to the following:• To be responsible for the confidentiality of your account information and not to disclose the login data to any other person. In the event of an entry attempt, you must inform the platform of that attempt.• The platform is not responsible for any material or moral loss or damage that occurs as a result of losing your login data.You are fully responsible for using your account on the platform, and if you authorize another person to do so, we disclaim all responsibility for that access to the account.• You must demonstrate a high level of seriousness and credibility in using your account on the platform and adhere to the rules of use, privacy and all legal provisions in force in the Arabian Gulf.• In the event that you violate any of the provisions, you are obligated to compensate Platform with direct and indirect damages as a result of the loss of login data and access to the account, whether with or without your authorization.• You are obligated to disclose true and correct information about you as required of you during registration on the platform. You are also obligated to update your data if it has in fact been changed.Not to include any of the data related to the platform in the user’s name, such as a phone number or other personal details that indicate a relationship between you and the platform management.• Not to indicate the existence of any direct or indirect relationship between you and the management of the platform in your storeWe on the Platform are committed to maintaining the confidentiality of your information in accordance with the provisions of our Privacy Policy.• We have the right on the platform to freeze your activity and cancel your membership in the event of a violation of the terms of entering and updating data on the platform or disclosing incorrect information and in violation of what was stated in the usage agreement.• We have the right on the platform to carry out some investigations that we deem necessary, whether directly or through a third party, and we have the right to demand the disclosure of some additional information or other documents.• In the event of your violation of what was mentioned above, we have the right to suspend or freeze your store and your membership on the platform or prevent you from entering the platform. We also have the right to delete any unconfirmed or unconfirmed account for a long time.Modifications to the Terms of Use• You agree to the platform making any modification in the terms of use and the platform will inform you of these modifications when they are made.• You know and agree that the platform will make amendments to the terms of use without assuming any legal responsibility and that users will be notified of such amendments.• If there is an objection to any modification in the terms of use, this may prevent access to the store. Therefore, in the event that you object to any amendment to the terms of use, you must stop using the services and accessing the account because once you log in to the account again, it means that you agree to the amendments. You may contact us to respond to your inquiries regarding this Agreement.• All fees are calculated in Egyptian pounds, and this is the currency in which the platform is used.You should be aware that not all of our packages and offers related to merchants and stores are fixed prices, as they may be subject to varying fees.• On the platform, we may impose some fees on some merchants and stores, and this depends on the type of offers and packages.• We have the right on the platform to add, reduce or deduct any fees based on the terms of use on users.Payment and payment services for stores in the platform• You can pay on the platform through the payment methods available to us on the site, which are made online according to the terms, conditions and fees to be agreed upon upon signing the contract.• We have nothing to do with the cash-on-delivery platform, as it is related to the merchant and the consumer.• The platform has the right to stipulate that the payment process be directly between the merchant and the consumer and we have nothing to do with that process. We are on the platform.• The online payment services provided by the platform are only a means in order to facilitate the process of work and payment and for the purpose of preserving the rights of both parties, and we have nothing to do with that.The merchant is obligated to determine the price of the products and goods according to their market value and we have nothing to do with that pricing.On the platform, we have the right to freeze and prevent the completion of any payment process in violation of the provisions of the terms of use or cancel any purchase or sale process that results from a technical error we have that leads to a difference in the displayed price from its market value, and we in the platform are not responsible for those amounts.• We have the right to cancel, modify or change any payment method on the platformYour personal information and transaction details information• The platform gives the unlimited right to use the information or personal materials or otherwise that you provided to us through the platform in order to achieve the interests that we see in the platform.• You are the only one responsible for the information that you have sent or published, and our role in the platform is limited to displaying this information through the platform and its advertising channels.• You should know that store and merchant information is subject to the rules of our privacy policy on the platform.platform rights• All the contents of the electronic platform and others are owned by us and no one has the right to use it in any way.• We will take the necessary measures in the event of any infringement of any of Minasa’s rights and intellectual property.• We, on the platform, are not responsible for any infringement of the rights of merchants.Consumer rights• The consumer has the right to report upon receipt of different goods or when the goods are not received when he has completed the payment process through the platform and we have the right to take appropriate measures.• We are not responsible for the relationship between the merchant and the consumer.• We at the platform are not committed to any complaint by the consumer and we take appropriate measures based on what we deem appropriate.Our responsibility in the platform• We are not responsible in any way for any unsatisfactory performance by the merchant, shipping companies, payment gateways or consumer non-compliance with payment, nor for any losses or malfunctions.• We are not responsible for any errors, whether direct, indirect or through a third party.• We are not responsible for any claims that arose as a result of financial losses or defamation due to misuse of the Platform.• We are not responsible for any claim, dispute, damages or loss, direct or indirect to any party as a result of the use of a user of the Platform.• We are not related to any illegal activity carried out by the merchant.• We note that any merchant must inform us of any suspicious activity on the platform and we are not responsible for any of these violations.

We would like to inform you that these terms are applicable to all users of the platform, which regulates the work system on the platform, and that if the conditions are translated into other languages, the Arabic language is the source and the original for all transactions, and that no party has the right to modify or add any conditions except for the management team platform